UnitedHealth Group announced on Friday that its recent audits, conducted by hired consultants, reveal that its operational procedures, particularly in applying diagnosis codes for older adults, are not only “robust” but also “industry leading.” This assertion aims to bolster the company’s image amidst ongoing scrutiny.
However, these claims stand in stark contrast to findings from government audits and independent analyses, which paint a less favorable picture of UnitedHealth’s practices. Notably, the consultants have acknowledged their limitations, clarifying that they are not legal experts and cannot definitively assess compliance with federal and state regulations.
CEO Stephen Hemsley, who took the helm in May, has committed to enhancing transparency and introspection at the company, which has seen its market value decline by over $160 billion this year due to deteriorating financial conditions and ongoing government investigations. The implications of these audits and contrasting views could significantly impact UnitedHealth’s operational strategies and regulatory standing moving forward.
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